COVID-19 SERVICE UPDATE
We will be making more stock available this week to meet demands as our physical shops are now closed until further notice. Please check back regularly if something is out of stock.
Please be patient with Royal Mail delivery times
First time user? Check out our FAQs
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Reviews
FIVE
Fantastic place! Very knowledgeable, friendly and supportive.
Nancy Browner
11th November 2018
FIVE
Great selection of hardware from beginners up to high end. Good range of e-liquid
Eric Evans
27th October 2018
FIVE
Visited this place today asking about vapours and liquids for them . The staff were very knowled…
Asmae Cleaton
25th October 2018
FIVE
Brilliant service and great communication service
Dee May
24th October 2018
FIVE
Knowledgeable staff and very helpful and friendly for out of towners!
Michael Sheerin
19th October 2018
FIVE
Friendly staff. Excellent customer service
dimitra kiakou
8th October 2018
FIVE
Very helpful, friendly staff, great range of products. Pleasant place to shop.
Ian Urquhart
26th September 2018
FIVE
M Norridge
20th September 2018
FOUR
Vergnes Alexandre
15th September 2018
FIVE
Jason Cox
1st September 2018
FIVE
Good
bruno gomes
1st September 2018
FIVE
simon joynson
23rd August 2018
FIVE
Helpful friendly staff
Gemma Thompson
22nd August 2018
FIVE
Pete Mcculloch
21st August 2018
FIVE
Best place, everything you need and really knowledgable staff
Luke Radcliffe
13th August 2018
FIVE
Rebecca Deans
4th August 2018
FIVE
Matthew Russell
3rd August 2018
FIVE
Expect the best advice.
You will find it here. I would not buy new tanks or batteries anywhere …
shaun coley
28th July 2018
FIVE
Great staff, always happy to help or just talk and always getting new flavours and products to t…
dan holloway
25th July 2018
FIVE
I was very impressed with the service. Although I had an idea of the kit I wanted, I was shown a…
Bob Weatherhead
21st July 2018
FIVE
dontya wananow
21st July 2018
FIVE
steven trinder
19th July 2018
FIVE
Love this place. Staff are friendly and very knowledgeable. Great range of products. Couldn’t re…
Jack Hookham
10th July 2018
FIVE
I was refused warranty also due to chipped paint like the other reviews on here and was very dis…
Claire Sykes
2nd July 2018
FIVE
Friendly staff a very good choice of liquids and mods
Darren Hawken
29th June 2018
FIVE
Professional very helpful staff
Robert Hanus
26th June 2018
FIVE
Awesome staff, great selection of liquids, and mods
Hayley k
25th June 2018
FIVE
Not my first helpful visit here, but noteworthy. I went in on Saturday to get new wire/help with…
David Page-Starr
24th June 2018
FIVE
These guys know everything about vaping, very friendly, great choice of devices and liquids
Pavel Kruchkov
24th June 2018
FIVE
Great choice of vapes and juice. Great staff highly recommend
Hayley Burge
23rd June 2018
FIVE
Matthew Walker
16th June 2018
FIVE
Great and helpful staff!
Natalie McKee
13th June 2018
FIVE
Great knowledgeable staff, friendly atmosphere
jason kempson
12th June 2018
FIVE
Sandra Hill
12th June 2018
FIVE
Went to get some concentrate as not many places stock them. The guy behind the counter tempted m…
Pete F
9th June 2018
FIVE
Friendly and helpful assistants who will spend as much time as you need to get the right product…
Marc Cornell
7th June 2018
FIVE
Very helpful
BRIAN BUTLER
6th June 2018
FIVE
I cant speak highly enough of these guys always great customer service from stephen and the team…
Chris irons
5th June 2018
FIVE
Russell83 Lfc
2nd June 2018
FIVE
They got me off the cigs
steve cour
23rd May 2018
FIVE
David Allen
23rd May 2018
FIVE
Great staff who know their products. Always friendly and ready to help.
Gemma Johnson
18th May 2018
FIVE
Really competent staff.
Brendan L'higuinen
15th May 2018
FOUR
Extremely knowledgeable and friendly staff!
Recommended shop – pretty much established.
Jonathan Edwards
26th April 2018
FIVE
very good shop & very good customer service
Abu Taslima Hasan
26th April 2018
FOUR
Benjamin Grinter
26th April 2018
FIVE
I can’t recommend a better shop
Bulk
17th April 2018
FIVE
Leanne Revell
17th April 2018
FIVE
Adam Latham
11th April 2018
FIVE
Excellent shop
darryl baker
7th April 2018
FIVE
Good lads helpful to first timers as iam ther happy to give advice ect
Joe Knox
4th April 2018
FIVE
The best
merlin merlin
28th March 2018
FIVE
witneyrider247 life
17th March 2018
FOUR
Alistair Sollis
15th March 2018
FIVE
Excellent customer service. Really helpful and knowledgeable staff.
Helen Hurley
13th March 2018
FIVE
sandra land
13th March 2018
FOUR
Great place, a lot of product and very helpful staff
Gary Smith
4th March 2018
FIVE
Always a friendly reception in their stores, the kind of place you can ask stupid questions wit…
Tom Clayton
3rd March 2018
FIVE
Very helpful informative staff
Nigel Gardner
23rd February 2018
FIVE
friendly staff very helpful and there’ll always greet you with a big smile.. c u again very soon…
Ashraf Ali
16th February 2018
FIVE
Very helpful
kerrie Gough
16th February 2018
FIVE
Adam Radford
13th February 2018
FIVE
Kirstie Slay
9th February 2018
FIVE
The atmosphere in store is amazing, I love chilling and chatting to the guys and other customers…
Jessica Beasley
8th February 2018
FIVE
Tammy N
6th February 2018
FIVE
Friendly people and know their products well advising you what may be best for you and your need…
David Simons
31st January 2018
FIVE
Jim Bob
21st January 2018
FIVE
Amazing service with very friendly staff.
Andy Hayes
20th January 2018
FIVE
Great customer service!
Julian Filaret
16th January 2018
FIVE
Outstanding customer service. Fully recommended when it comes to vapes and liquids!
Julian Filaret
10th January 2018
FIVE
Attila Vitalyos
8th January 2018
FIVE
Tom Stanley
6th January 2018
FIVE
I have always used Oxford vape since day one as they have a brilliant selection to choose from …
Daniel H
21st December 2017
FIVE
Went there looking for some juice and the staff were awesome. Going to be going back today hopef…
Flavs
14th December 2017
FIVE
sydtheidontknow
12th December 2017
FIVE
Diesel VIN: WBSUR9C5
30th November 2017
FIVE
Ben Knowles
29th November 2017
FIVE
Matthew Russell
24th November 2017
FOUR
Tom Browne
18th November 2017
FIVE
Very knowledgeable, helpful and friendly staff always a good laugh have a very good range of sto…
Chris Medlicott
14th November 2017
FIVE
Solomon Ionut
6th November 2017
FIVE
robert lee
2nd November 2017
FIVE
Herby Hare
27th October 2017
FOUR
Expert advice helpful let you sample 0mg flavours no parking and shop gets busy on a Saturday bu…
Scott Wells
10th October 2017
FIVE
Great place with good products and very affordable. Staff were really welcoming and helpful. Gla…
Liam Sherar
2nd October 2017
FIVE
Stuart Robinson
26th September 2017
FIVE
mistical sassy
24th September 2017
FIVE
The staff here are really helpful, friendly and knowledgeable. Stock levels and range of product…
Simon Howlett
24th September 2017
FIVE
Very good Customer service and advise
Mohammed KHAN
23rd September 2017
FIVE
Alan Tyla
21st September 2017
FIVE
Richard Large
20th September 2017
FIVE
Very knowledgeable on vapes mine was dangerous to carry on using they advised me on another mod …
Toby Harvey-Lee
7th September 2017
FIVE
Lovely staff and lovely customers! Top vape community hub!
Verity Smith
4th September 2017
FIVE
Friendly and extremely helpful service!
Paul Leahy
3rd September 2017
FIVE
Great place and very friendly staff.
Mohamed Makki
22nd August 2017
FIVE
Top notch !
Thomas Ward
6th August 2017
FIVE
Rob Cooper
6th August 2017
FOUR
Helpful staff, good stock, you pay a bit more than online but you get to talk to someone.
Michael Oakes
3rd August 2017
FIVE
Rob Pratt
28th July 2017
FIVE
Very helpful staff
Mark Carvell
19th July 2017
FIVE
Helpful staff plenty of choice
Alan Rogers
18th July 2017
FIVE
Best vape shop around really, I drive here from Swindon because they actually know what they are…
Thomas Ward
14th July 2017
FIVE
Rob Jennings
16th June 2017
FIVE
Stewart Sharples
7th June 2017
FIVE
Stock on 2 floors, knowledgeable staff.
DR87408
5th June 2017
FIVE
Great selection of vape’s. Staff mega friendly
Nick Stewart
29th May 2017
FOUR
Christopher pawling
27th May 2017
FIVE
Staff friendly and knowledgeable, plentiful stock.
Kate Lloyd
24th May 2017
FIVE
Simba Scar
24th May 2017
FIVE
Fast, professional, high quality.
Gerald Halligan
24th May 2017
FIVE
Fantastic
The liquids are amazing and well worth every penny and the flavours are so satisfying…
Martin Page
21st May 2017
FIVE
Oxford vapours are amazing everywhere else I shop there are problems but this place I buy monthl…
Ben Glass
18th May 2017
FIVE
Pete C
17th May 2017
FIVE
Straightforward and easy to use service.
Mark
17th May 2017
FIVE
Oxford Vapours are excellent to deal with, I’ve never had a problem with any purchases. The choi…
CHRIS GALLAGHER
16th May 2017
FIVE
Kate Mulcahy
13th May 2017
FIVE
Great quick service with every order! I’ll continue to use until I quit.
Laurence J
10th May 2017
FIVE
Friendly staff and great products.
Benjamin Grinter
8th May 2017
FIVE
Really fast delivery. My favourite vape flavour
Vesna Egeric
7th May 2017
FIVE
Grant Prosser
2nd May 2017
FIVE
Sam Scoble
2nd May 2017
FIVE
Matt Lyons
29th April 2017
FIVE
Always buy online and never had a problem. They always send my order out quickly, and i’ve never…
Dave Clements
26th April 2017
FIVE
Best vape shop around, excellent staff who can help in every way possible, also excellent servic…
Aj Giles
23rd April 2017
FIVE
Really knowledgeable and friendly staff. I’ve been going here for some time so used to all of th…
Stewart Sharples
22nd April 2017
FIVE
Went in today as I was recommended by a friend. Nice staff happy people got what I needed and go…
Purple87 Sangster
21st April 2017
FIVE
Will definitely use again, quickly delivery. Hassle free purchase.
Lisa Berkeley
17th April 2017
FIVE
Henry Merrett
16th April 2017
FIVE
I’ve used Oxford Vapours a few times and the before and after service is second to none. Flaw…
Rob Smith Zeus Juice UK
15th April 2017
FIVE
Brilliant service.
Carl Roffey
15th April 2017
FIVE
Great prices, great online service most orders are with you within 2/3 days, in shop friendly an…
graham woods
15th April 2017
FIVE
Quick reliable service
richard cross
15th April 2017
FIVE
Albert Wan
12th April 2017
FIVE
Awesome service, really fast delivery and amazing flavours! Now my go-to place for vape-juice 🙂
Kaz Davies
9th April 2017
FIVE
Christopher Ielden
9th April 2017
FIVE
As a first time user very impressed by the fast and efficient service.
Darren Jackson
5th April 2017
FOUR
Matthew Foulks
4th April 2017
FIVE
Great staff and relaxed atmosphere. Vape van home delivery untill 10pm is a life saver.
Richard Crook
4th April 2017
FOUR
Great shop. Friendly young staff and knowledgeable. Good products, clearly explained and well pr…
DR87408
4th April 2017
FIVE
Incredibly friendly staff with a clear passion for what they do, no matter whether you want to q…
Mateusz Partyka
3rd April 2017
FIVE
Knowledgeable guys, smaller than their other stores so stock not as good
Stewart Sharples
3rd April 2017
FIVE
brilliant company, normally don’t like buying online with companies i have never heard of, now t…
Mike Hayes
2nd April 2017
FIVE
lisa james
2nd April 2017
FIVE
Brilliant best vape shop on line… really fast delivery…. will be back for more… thanks for…
Vicky Callum
2nd April 2017
FIVE
Simple,straight forward and as advertised. Highly recommend. Thank you.
Naresh Tailor
1st April 2017
FIVE
Painless and reasonably priced
Kev Rees
30th March 2017
FIVE
Very good products and I always get them the next day.
Aimee Crisp
29th March 2017
FIVE
Friendly, helpful staff who will go that extra mile to give a great service. Great products, gr…
suzie bear
29th March 2017
FIVE
Such great friendly people
Martin Page
5th March 2017
FIVE
Sasha Fraser
3rd March 2017
FIVE
Really helpful staff and a huge range of products
Happy Daze
2nd March 2017
FIVE
Bryony Vaughan
27th February 2017
FIVE
This shop is fab, I’m not an experienced vaper and have felt a bit patronised in other places bu…
Kirsty Bridewell
22nd February 2017
FIVE
Getting advice and making a purchase here really was one of the best customer service experience…
geoff chilton
10th February 2017
FIVE
Always a good experience
Lee Corrigan
8th February 2017
FIVE
Incredibly helpful guys, very knowledgeable and friendly service every time you go in, great har…
Connor Adlam
6th February 2017
FIVE
Great shop and such friendly staff who take their time to help you !!!!
Sub Flixed
4th February 2017
FOUR
Great shop with friendly, knowledgeable staff. Only criticism is that they don’t have the same s…
Alex Williams
30th January 2017
FIVE
Danny
15th January 2017
FIVE
Great service, friendly helpful staff, was impressed and went online to order more ejuice, it wa…
suzie bear
22nd December 2016
FIVE
Michail Ts-Liapis
15th December 2016
FIVE
Amazing store, stunning service! Can’t rate them high enough. This is truly a 10 star store!
Stuart Stimson
9th December 2016
FIVE
BRILLIANT PLACE VERY HELPFUL STAFF ABSOLUTELY FANTASTIC PRODUCTS….GOING TO THE VAPE SHOP REGUL…
CRAZZEE RICHARD
4th December 2016
FIVE
There is nothing that the team can’t help you with. Great staff, very knowledgeable! Best juice …
David Wiblin
24th November 2016
FIVE
Lots of choice and friendly staff
Hamza Ahmed
13th November 2016
FIVE
Tomek Kędroń
2nd November 2016
FIVE
Very helpful and friendly staff who go the extra mile to help you find the best vape experience.
Tom Durrant
27th October 2016
FIVE
Excellent service, friendly knowledgeable staff would definitely recommend to anyone!
Dan Sharp
22nd October 2016
FIVE
Mike is an absolute diamond of a geeza. his Advise over the months has been the best.
Anwar Benny
17th October 2016
FIVE
Chris Holdstock
24th September 2016
FIVE
Friendly and knowledgeable staff who know their stuff and can guide you to what you want and req…
Paula Blennerhassett
21st September 2016
FIVE
Very helpful great guys they no there stuff highly recommended only vape shop I go to keep up th…
Sean Foster
20th September 2016
FIVE
best shop to go to
ROBERT pratt
11th September 2016
FIVE
Michael Mackenzie
6th September 2016
FIVE
Smashing shop with great people #OVC
Jacob Ripley
6th September 2016
FIVE
I just called the guys to see if they were open today (bank holiday Monday) but unfortunately th…
Leanne Colsh
29th August 2016
FIVE
Wouldn’t get my fluids or kit from anywhere else. Great staff. One happy customer right here
Tom Pauling
5th August 2016
FIVE
Great customer service, superb range of juices and hardware.. lovely little vape shop!!
Euan Grant
24th July 2016
FIVE
New customer. New to vaping. I found the staff very helpful, they sorted me out with a beginners…
Karen
29th May 2016
FIVE
Absolutely lovely staff, went in to get a new eliquid, they have testers which I thought was a b…
Hannah Logan
25th April 2016
FIVE
Wesley Cook
28th March 2016
FIVE
Extremely helpful, great staff with a great product
Samuel Stanley
19th March 2016
FOUR
Dariusz Wraga
7th January 2016
Oxford Vapours has a 4.7 5star rating on Google.
Based on 198 customer reviews.
Frequently Asked Questions...
How do I pay online?
We use PayPal to process our payments online.
It's safe and reliable and means we don't have to store sensitive payment data that we don't have to.
Once you have added products to your basket and filled in your details on the checkout page, press the PayPal button or any of the 'card type' buttons below it and a new window will pop up.
If you have a PayPal account, you should be able to log in and complete the payment as usual.
If you do not have an account, press the 'Create an Account' button - this will allow you to checkout as a 'guest' with any major credit or debit card. You can then decide whether or not to create a PayPal account.
If this does not answer a question that you have regarding payment, please Email Us.
Do I need to create an account?
You don't need to create an account on our website to make an order.
You can checkout 'as a guest' and receive the same great products and service as anybody else.
The main benefit of having an account is that, once you are logged in, you don't have to enter your shipping/billing details every time you make an order. You can also quickly re-order things you have purchased in the past.
We think that they are good reasons to create an account!
When will I receive my order?
As a general rule of thumb, 1st class parcels arrive in 1-2 working days and 2nd class in 2-3 working days. We are confident that you will find the service quick and reliable - there are however a couple of things to consider...
Once you've made an order, we need to pick it, pack it and post it. As long as we receive your order before 3.15pm - Monday to Friday*, we guarantee to do this on the same day.
Then we have to factor in the delivery time that Royal Mail need to get the parcel to your door.
· Royal Mail aim to deliver 1st Class parcels in 1-3 days.
95% of our orders dispatched same day with this service arrive the next day**.
· Royal Mail aim to deliver 2nd Class parcels in 2-5 days.
If you think your order may be delayed, please Email Us.
* Excludes Bank Holidays - Orders made outside of these times are dispatched on the next working day.
** Under normal circumstances - parcels can take longer and next day delivery is not guaranteed.
Is my parcel 'tracked'?
We use Royal Mail's 24 & 48 Parcel service.
We have chosen this service for a balance of cost and reliability. It is not a 'fully tracked' service.
What it does include is 'confirmation of delivery'. From this we can tell:
· If a parcel is still in the Royal Mail system (delivery not yet attempted)
· If a parcel has been delivered to yourself or a neighbouring address (delivery confirmed)
· If a delivery has been returned to your local parcel depot (delivery failed)
This information helps us to resolve most issues. A small % of parcels do get delayed and a very rarely one gets lost. In this scenario we will do our best to fix the problem for you as quickly as possible.
If you think that your parcel is delayed or you have any other questions, please Email Us.
We may ask you to check to see if a family member or a neighbour has received your parcel, so please do this first!
Where are my order emails?
Our website will send you an email to confirm your order and then one to let you know it has been dispatched.
If you have not received any of these emails, the first place to check is your Spam/Junk folder in your email account - our emails do end up there sometimes, especially if it is your first order - if they are there, please mark as 'not spam' for the future.
If you have checked this and still cannot find them, please Email Us. We can check that your email address on the order is correct and give you a timescale as to when your order was processed and dispatched.
My order has not arrived yet, where is it?
We are sorry that you have not yet received your order and we'll do our best to find out more information for you and resolve as best we can.
If you made your order after 3.15pm it will have been processed and dispatched the next working day, so please bear this in mind when estimating delivery times.
If your order was made with the Royal Mail 1st Class service, it can take between 1-3 days to arrive - if it is still within that window, please be patient as we still expect your order to arrive on time.
If your order was made with the Royal Mail 2nd Class service, it can take between 2-5 days to arrive - f it is still within that window, please be patient as we still expect your order to arrive on time.
Have you checked your 'tracking' link in your email confirmation?
This can tell you if a parcel is;
· 'yet to be delivered' (still in the Royal Mail system)
· 'delivered' (check with family members or neighbouring addresses)
· 'unable to deliver' (parcel has been returned to local parcel depot)
If you still believe that your parcel is delayed or missing, please Email Us. We will do our best to find a resolution.
Items in my order are missing/damaged/incorrect
We are really sorry about that. We try our very best to get every order correct and ensure that they arrive to you in one piece, but we do make the odd mistake and products can on occasion get damaged during transit.
Please Email Us with the details and we will find a resolution that's as quick and easy for you as possible.
Please note that if an electrical item that you have received is faulty, we will ask you to return the device for us to verify before we are able to replace or refund.
