Free Return Shipping
You will be happy to know that return shipping is now on us, yep, completely free. We offer this because we want you to shop with confidence, knowing that if you make a mistake with an order, or we make a mistake in what we send, it won’t cost you a penny to resolve.

The Royal Mail portal for creating a return is very easy to follow, takes two minutes and it will create a label for you to print and affix to the parcel, ready to drop at the Post Office.

Many Post Offices now also support the ‘Label to Go’ service, where you don’t even need to print a label, just take the confirmation email to the Post Office with the parcel. Find your nearest ‘Label to Go’ ready service point.

Read our step-by-step guide to the returns process here.

Unwanted goods
If you’re shopping with us online, then you’ll be pleased to hear that you are covered by the Consumer Contract Regulations. These have been established to make sure you have an opportunity to cancel your order if the goods aren’t what you expected. After all, we all change our mind from time to time.

You have the right to cancel your order at any time, up to 14 working days after the day you receive it. You must tell us straight away if you wish to do this.

You must take good care of the items while they’re in your possession; they must be returned to us in a re-sellable condition, in the original, un-damaged packaging with all parts included.

Please note: We are unable to accept any returned E-liquids due to change of mind that have been unsealed or used in any way as this would constitute a health and safety risk.

Click Here to print a returns label for unwanted goods

Faulty goods
We will refund or replace faulty goods you receive. These goods must be returned to us for testing and in some cases referral to our product suppliers for confirmation/further testing. Goods must be returned to us with all original packaging and parts.

Please note: We will only refund or exchange faulty goods that are due to a manufactural defect. We will not refund or exchange goods that have been used and are found to be in proper working condition or where damage has been caused due to misuse.

Click Here to print a returns label for faulty goods

For further product warranty information, please click here

Delayed/Lost Parcels.
We will refund or replace any order that is lost by Royal Mail. Any refund or replacement will be after the 12 day grace period stipulated by Royal Mail and will be subject to full investigation by ourselves.