How it works 

At Oxford Vapours we strive to provide the best service & prices we can. Our price promise is available on kits, tanks, mods, batteries & chargers at oxfordvapours.com (excludes e-liquids, coils, pods & disposables).

If you can find the product you purchased cheaper, within 28 days of your purchase, we will happily reimburse the difference by applying loyalty points on your account.

How to claim

If you happen to find one of the applicable products at a competitor that is a lower price than us & meets the criteria below, please email us contact@oxfordvapours.com with the required information to start your claim.

1 – The full name of the product (including specific variation)
2 – The website address of the competitor & the displayed price

Once we confirm & accept your claim we will then reimburse the difference, which will be returned in the form of loyalty points to your account within 5 working days to use against your next purchase.

Terms & Conditions

Your claim must meet the following requirements:

• • Price promise only applies against a single product purchase, multi-buy or bulk purchase prices are excluded.
  • Price promise only applies to normal prices & excludes discounted/sale prices.
  • The product must be exactly identical to the one we sell.
  • The matched price must be valid at the point of the original purchase at oxfordvapours.com.
  • The competitor must be based in the UK.
  • The competitor must be selling to end consumers at retail prices & not to businesses at wholesale prices.
  • The product you are claiming against must be in stock & available to purchase.
  • The price promise excludes retailers such as; eBay, Amazon, auction sites, resellers, outlets & liquidation sales.
  • The price promise excludes affiliations, cashback, discount codes, vouchers, gift cards, free products, competitions, giveaways etc.
  • The price promise excludes any online offers or promotions from oxfordvapours.com post the date of purchase.
  • Oxford Vapours will have the final decision on the price promise.
  • Oxford Vapours reserves the right to withdraw our price promise scheme at any time.
  • These terms & conditions do not affect your statutory rights.

If you have any questions or need support with a price promise claim please get in touch with us.

Email: contact@oxfordvapours.com

Tel: 01235 426 300 (option 1)