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All returns for Online orders are now completely free and easy as 1,2,3!
We want you to buy from us with confidence and a big part of that is about having faith in our service if you change your mind or something is not quite right.
We are continuously trying to improve our services and have now set up a service with Royal Mail that takes 2 minutes to complete and creates a label, ready for you to affix to your parcel and drop off at the post office.
Step by step guide
For returning an order or products you have purchased online
1. Have a read of our refunds and returns page, to make sure you understand our terms and conditions and are eligible.
3. Follow this link to the Royal Mail Tracked Returns service
4. Confirm the parcel type, size and reason for return.
5. Add your order number, email and address and click ‘make your label’
You will be directed to a confirmation page with a link to download your label and a list of your nearest service points.
You will also be emailed a copy of your label for back up.
This email also contains the QR you will need to use if you want to send via the ‘Labels to go’ service – please note that you will have to ensure that you have a qualifying drop-off point for this service.