COVID-19 SERVICE UPDATE
We will be making more stock available this week to meet demands as our physical shops are now closed until further notice. Please check back regularly if something is out of stock.
Please be patient with Royal Mail delivery times
First time user? Check out our FAQs
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We always put customers first. Just ask someone who has used us before.
Everything is tested for quality, durability and reliability.
All Products priced competitively, market-wide, for fair value.
95% of our orders arrive next day. Shipping is free on orders over £25.
Fantastic place! Very knowledgeable, friendly and supportive.
Great selection of hardware from beginners up to high end. Good range of e-liquid
Visited this place today asking about vapours and liquids for them . The staff were very knowled…
Brilliant service and great communication service
Knowledgeable staff and very helpful and friendly for out of towners!
Friendly staff. Excellent customer service
Very helpful, friendly staff, great range of products. Pleasant place to shop.
Helpful friendly staff
Best place, everything you need and really knowledgable staff
Expect the best advice.
You will find it here. I would not buy new tanks or batteries anywhere …
Great staff, always happy to help or just talk and always getting new flavours and products to t…
I was very impressed with the service. Although I had an idea of the kit I wanted, I was shown a…
Love this place. Staff are friendly and very knowledgeable. Great range of products. Couldn’t re…
I was refused warranty also due to chipped paint like the other reviews on here and was very dis…
Friendly staff a very good choice of liquids and mods
Professional very helpful staff
Awesome staff, great selection of liquids, and mods
Not my first helpful visit here, but noteworthy. I went in on Saturday to get new wire/help with…
These guys know everything about vaping, very friendly, great choice of devices and liquids
Great choice of vapes and juice. Great staff highly recommend
Great and helpful staff!
Great knowledgeable staff, friendly atmosphere
Went to get some concentrate as not many places stock them. The guy behind the counter tempted m…
Friendly and helpful assistants who will spend as much time as you need to get the right product…
I cant speak highly enough of these guys always great customer service from stephen and the team…
They got me off the cigs
Great staff who know their products. Always friendly and ready to help.
Really competent staff.
Extremely knowledgeable and friendly staff!
Recommended shop – pretty much established.
very good shop & very good customer service
I can’t recommend a better shop
Good lads helpful to first timers as iam ther happy to give advice ect
Excellent customer service. Really helpful and knowledgeable staff.
Great place, a lot of product and very helpful staff
Always a friendly reception in their stores, the kind of place you can ask stupid questions wit…
Very helpful informative staff
friendly staff very helpful and there’ll always greet you with a big smile.. c u again very soon…
The atmosphere in store is amazing, I love chilling and chatting to the guys and other customers…
Friendly people and know their products well advising you what may be best for you and your need…
Amazing service with very friendly staff.
Great customer service!
Outstanding customer service. Fully recommended when it comes to vapes and liquids!
I have always used Oxford vape since day one as they have a brilliant selection to choose from …
Went there looking for some juice and the staff were awesome. Going to be going back today hopef…
Very knowledgeable, helpful and friendly staff always a good laugh have a very good range of sto…
Expert advice helpful let you sample 0mg flavours no parking and shop gets busy on a Saturday bu…
Great place with good products and very affordable. Staff were really welcoming and helpful. Gla…
The staff here are really helpful, friendly and knowledgeable. Stock levels and range of product…
Very good Customer service and advise
Very knowledgeable on vapes mine was dangerous to carry on using they advised me on another mod …
Lovely staff and lovely customers! Top vape community hub!
Friendly and extremely helpful service!
Great place and very friendly staff.
Top notch !
Helpful staff, good stock, you pay a bit more than online but you get to talk to someone.
Very helpful staff
Helpful staff plenty of choice
Best vape shop around really, I drive here from Swindon because they actually know what they are…
Stock on 2 floors, knowledgeable staff.
Great selection of vape’s. Staff mega friendly
Staff friendly and knowledgeable, plentiful stock.
Fast, professional, high quality.
The liquids are amazing and well worth every penny and the flavours are so satisfying…
Oxford vapours are amazing everywhere else I shop there are problems but this place I buy monthl…
Straightforward and easy to use service.
Oxford Vapours are excellent to deal with, I’ve never had a problem with any purchases. The choi…
Great quick service with every order! I’ll continue to use until I quit.
Friendly staff and great products.
Really fast delivery. My favourite vape flavour
Always buy online and never had a problem. They always send my order out quickly, and i’ve never…
Best vape shop around, excellent staff who can help in every way possible, also excellent servic…
Really knowledgeable and friendly staff. I’ve been going here for some time so used to all of th…
Went in today as I was recommended by a friend. Nice staff happy people got what I needed and go…
Will definitely use again, quickly delivery. Hassle free purchase.
I’ve used Oxford Vapours a few times and the before and after service is second to none. Flaw…
Great prices, great online service most orders are with you within 2/3 days, in shop friendly an…
Quick reliable service
Awesome service, really fast delivery and amazing flavours! Now my go-to place for vape-juice 🙂
As a first time user very impressed by the fast and efficient service.
Great staff and relaxed atmosphere. Vape van home delivery untill 10pm is a life saver.
Great shop. Friendly young staff and knowledgeable. Good products, clearly explained and well pr…
Incredibly friendly staff with a clear passion for what they do, no matter whether you want to q…
Knowledgeable guys, smaller than their other stores so stock not as good
brilliant company, normally don’t like buying online with companies i have never heard of, now t…
Brilliant best vape shop on line… really fast delivery…. will be back for more… thanks for…
Simple,straight forward and as advertised. Highly recommend. Thank you.
Painless and reasonably priced
Very good products and I always get them the next day.
Friendly, helpful staff who will go that extra mile to give a great service. Great products, gr…
Such great friendly people
Really helpful staff and a huge range of products
This shop is fab, I’m not an experienced vaper and have felt a bit patronised in other places bu…
Getting advice and making a purchase here really was one of the best customer service experience…
Always a good experience
Incredibly helpful guys, very knowledgeable and friendly service every time you go in, great har…
Great shop and such friendly staff who take their time to help you !!!!
Great shop with friendly, knowledgeable staff. Only criticism is that they don’t have the same s…
Great service, friendly helpful staff, was impressed and went online to order more ejuice, it wa…
Amazing store, stunning service! Can’t rate them high enough. This is truly a 10 star store!
BRILLIANT PLACE VERY HELPFUL STAFF ABSOLUTELY FANTASTIC PRODUCTS….GOING TO THE VAPE SHOP REGUL…
There is nothing that the team can’t help you with. Great staff, very knowledgeable! Best juice …
Lots of choice and friendly staff
Very helpful and friendly staff who go the extra mile to help you find the best vape experience.
Excellent service, friendly knowledgeable staff would definitely recommend to anyone!
Mike is an absolute diamond of a geeza. his Advise over the months has been the best.
Friendly and knowledgeable staff who know their stuff and can guide you to what you want and req…
Very helpful great guys they no there stuff highly recommended only vape shop I go to keep up th…
best shop to go to
Smashing shop with great people #OVC
I just called the guys to see if they were open today (bank holiday Monday) but unfortunately th…
Wouldn’t get my fluids or kit from anywhere else. Great staff. One happy customer right here
Great customer service, superb range of juices and hardware.. lovely little vape shop!!
New customer. New to vaping. I found the staff very helpful, they sorted me out with a beginners…
Absolutely lovely staff, went in to get a new eliquid, they have testers which I thought was a b…
Extremely helpful, great staff with a great product
Oxford Vapours has a 4.7 star rating on Google.
Based on 198 customer reviews.
Frequently Asked Questions...
We use PayPal to process our payments online.
It's safe and reliable and means we don't have to store sensitive payment data that we don't have to.
Once you have added products to your basket and filled in your details on the checkout page, press the PayPal button or any of the 'card type' buttons below it and a new window will pop up.
If you have a PayPal account, you should be able to log in and complete the payment as usual.
If you do not have an account, press the 'Create an Account' button - this will allow you to checkout as a 'guest' with any major credit or debit card. You can then decide whether or not to create a PayPal account.
If this does not answer a question that you have regarding payment, please Email Us.
You don't need to create an account on our website to make an order.
You can checkout 'as a guest' and receive the same great products and service as anybody else.
The main benefit of having an account is that, once you are logged in, you don't have to enter your shipping/billing details every time you make an order. You can also quickly re-order things you have purchased in the past.
We think that they are good reasons to create an account!
As a general rule of thumb, 1st class parcels arrive in 1-2 working days and 2nd class in 2-3 working days. We are confident that you will find the service quick and reliable - there are however a couple of things to consider...
Once you've made an order, we need to pick it, pack it and post it. As long as we receive your order before 3.15pm - Monday to Friday*, we guarantee to do this on the same day.
Then we have to factor in the delivery time that Royal Mail need to get the parcel to your door.
· Royal Mail aim to deliver 1st Class parcels in 1-3 days.
95% of our orders dispatched same day with this service arrive the next day**.
· Royal Mail aim to deliver 2nd Class parcels in 2-5 days.
If you think your order may be delayed, please Email Us.
* Excludes Bank Holidays - Orders made outside of these times are dispatched on the next working day.
** Under normal circumstances - parcels can take longer and next day delivery is not guaranteed.
We use Royal Mail's 24 & 48 Parcel service.
We have chosen this service for a balance of cost and reliability. It is not a 'fully tracked' service.
What it does include is 'confirmation of delivery'. From this we can tell:
· If a parcel is still in the Royal Mail system (delivery not yet attempted)
· If a parcel has been delivered to yourself or a neighbouring address (delivery confirmed)
· If a delivery has been returned to your local parcel depot (delivery failed)
This information helps us to resolve most issues. A small % of parcels do get delayed and a very rarely one gets lost. In this scenario we will do our best to fix the problem for you as quickly as possible.
If you think that your parcel is delayed or you have any other questions, please Email Us.
We may ask you to check to see if a family member or a neighbour has received your parcel, so please do this first!
Our website will send you an email to confirm your order and then one to let you know it has been dispatched.
If you have not received any of these emails, the first place to check is your Spam/Junk folder in your email account - our emails do end up there sometimes, especially if it is your first order - if they are there, please mark as 'not spam' for the future.
If you have checked this and still cannot find them, please Email Us. We can check that your email address on the order is correct and give you a timescale as to when your order was processed and dispatched.
We are sorry that you have not yet received your order and we'll do our best to find out more information for you and resolve as best we can.
If you made your order after 3.15pm it will have been processed and dispatched the next working day, so please bear this in mind when estimating delivery times.
If your order was made with the Royal Mail 1st Class service, it can take between 1-3 days to arrive - if it is still within that window, please be patient as we still expect your order to arrive on time.
If your order was made with the Royal Mail 2nd Class service, it can take between 2-5 days to arrive - f it is still within that window, please be patient as we still expect your order to arrive on time.
Have you checked your 'tracking' link in your email confirmation?
This can tell you if a parcel is;
· 'yet to be delivered' (still in the Royal Mail system)
· 'delivered' (check with family members or neighbouring addresses)
· 'unable to deliver' (parcel has been returned to local parcel depot)
If you still believe that your parcel is delayed or missing, please Email Us. We will do our best to find a resolution.
We are really sorry about that. We try our very best to get every order correct and ensure that they arrive to you in one piece, but we do make the odd mistake and products can on occasion get damaged during transit.
Please Email Us with the details and we will find a resolution that's as quick and easy for you as possible.
Please note that if an electrical item that you have received is faulty, we will ask you to return the device for us to verify before we are able to replace or refund.